FAQ

RETURNS & EXCHANGES

Basic Refund Policy

There are 3 types of items Reventio.co sells, and all 3 have slightly different Refund Policies:

Retail Items: These have an epic 365-days refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Click here for more details
Shirts: These have a 30 days refund guarantee. If item is defective, we will replace it at no cost to you. All you have to do is make sure that the items you wish to return are unused, unwashed and undamaged. You CANNOT return shirts unless they are defective. For size exchanges please read below. Click here for more details
Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.

ATTENTION: RETURN

JETC/ Reventio.co

JAC PLUS

69-04 Roosevelt Avenue
Woodside, NY 11377

(718) 371 9870

How do I exchange a shirt for a different size?

If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:

ATTENTION: EXCHANGES - SIZE

JETC/ Reventio.co

JAC PLUS

69-04 Roosevelt Avenue
Woodside, NY 11377

(718) 371 9870

Make sure to include details on the correct size needed sent back.
You have 30 days to exchange your item.
Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at support@reventio.co

What do I do if I received the wrong shirt or my shirt is defective?

If this happens, we are truly sorry. Please email us at support@reventio.co and tell us your order number and what went wrong.
We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP.

SHIPPING

How much is shipping?

This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $4.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.

Do you ship internationally?

We currently do not offer international shipping. This is something that will be available in the near future.

How do I track my package?

You can check on the status of your order at any time by emailing the customer support desk at support@reventio.co.

How long does it take for an order to arrive?

This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available.
For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

SHIRTS & APPAREL

What type of t-shirts do you print on?

How are your shirts printed?

We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.

What is the sizing on your apparel?

NON-APPAREL ITEMS

Where do your other items come from?

Reventio.co is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.

STILL HAVE QUESTIONS?

Please send us an email at support@reventio.co and we'll get back to you right away.